Return and Refund Policy

Shop Wow Goods accepts returns of eligible physical merchandise within 30 days after delivery, subject to the conditions below.

Contact us
Email: info@shopwowgoods.com
Phone: 706-350-0425

Return Eligibility

To qualify for a change-of-mind return, merchandise must be unused, unworn, unwashed, and in its original condition, with original tags, accessories, and packaging. Proof of purchase is required.

Contact us within 30 days after delivery to request a return. Once approved, send the item within 14 days after receiving our return instructions.

These condition requirements do not prevent you from reporting an item that arrived damaged, defective, incorrect, or materially different from its description.

How to Request a Return

Email info@shopwowgoods.com with:

• Your name and order number.

• The item you wish to return.

• The reason for your request.

• Photos showing the issue, if the item is damaged, defective, or incorrect.

We will provide return instructions and the correct return address. Returns are handled by mail. Please contact us before shipping an item, because the return address may differ from the address on your package.

Return Shipping and Fees

For change-of-mind returns, including ordering the wrong size or item, the customer pays return shipping. Original shipping charges are not refundable.

If we sent a damaged, defective, incorrect, or materially misdescribed item, we cover any required return shipping.

We do not charge restocking fees.

Damaged, Defective, or Incorrect Items

Inspect your order upon delivery and contact us promptly if there is a problem. Include your order number and photos when available.

For a confirmed issue, we will arrange a replacement or refund without charging return shipping or restocking fees. If a replacement is unavailable, we will provide a refund.

Custom and Personalized Products

Products made with your requested name, image, wording, measurements, or other personal specifications are not eligible for change-of-mind returns or exchanges.

This exception does not apply when the product arrives damaged, defective, incorrect, or does not match the specifications agreed upon when ordering.

Standard merchandise is not automatically excluded from returns merely because it was produced after an order was placed.

Digital Downloads

Digital products, including downloadable books, music, and study materials, are not eligible for change-of-mind refunds once access or download has been provided.

If a file is defective, inaccessible, incorrect, or materially different from its description, contact us for assistance. We will provide a working replacement or a refund if we cannot resolve the issue.

Hygiene-Sensitive Products

Opened or used personal-care and hygiene-sensitive products are not eligible for change-of-mind returns. Any applicable hygiene exclusion will be identified on the product page before purchase.

Damaged, defective, or incorrect products remain eligible for assistance.

Exchanges

Contact us to request an exchange. Exchanges depend on availability and the item meeting the return conditions above. If an exchange is unavailable, an eligible return can be refunded.

Refund Processing

We will inspect returned merchandise and notify you of the outcome within 5 business days after receipt.

Approved refunds will be issued to the original payment method within 5 business days after approval. Your bank or payment provider may require additional time to post the credit.

For a full-order refund caused by our error or a confirmed product defect, we also refund the original standard shipping charge. For an affected item within a larger order, any applicable shipping refund will reflect the affected portion.

Cancellations and Address Changes

Contact us as soon as possible to request cancellation or an address change.

We can cancel standard physical orders before shipment. Custom or personalized orders can be canceled before production begins. Digital orders can be canceled before access or download is provided.

Once shipment, custom production, or digital delivery has begun, cancellation may no longer be possible. Applicable return rights still apply.

Incorrect Addresses, Returned Packages, and Missing Orders

Check your shipping address before submitting an order. If you notice an error, contact us immediately.

If an eligible standard item is returned to us as undeliverable because of an incorrect customer-provided address, you may choose reshipment at your expense or a refund of the merchandise price. Original shipping charges are not refundable.

Custom products remain subject to the custom-product terms above.

If a package is missing or tracking shows delivery you did not receive, contact us. We will investigate with the carrier and explain the available resolution. A delivery scan alone will not automatically close your request.

Your Consumer Rights

This policy does not limit rights or remedies required by applicable consumer law. Where mandatory rights provide greater protection, those rights apply.