Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@shopwowgoods.com or call/text 706-407-1023, and we'll send you return shipping instructions and a prepaid return label. Items sent back to us without first requesting a return will not be accepted.

You can always reach us with any return question at info@shopwowgoods.com or through our Contact Us page.

Damages and issues
Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us within 7 days of delivery at info@shopwowgoods.com with your order number and a photo of the issue, so we can evaluate it and make it right at no cost to you.

Exceptions / non-returnable items
Certain items cannot be returned, including perishable goods, custom or personalized products (such as name necklaces, custom apparel, and special orders), and personal care goods. We also do not accept returns on hazardous materials, flammable liquids, or gases, sale items, or gift cards. Contact us if you have questions about a specific item.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. Your item must still be in the same condition you received it — unworn or unused, with tags, and in its original packaging — and you'll need your receipt or proof of purchase.

Refunds
Once we receive and inspect your return, we'll notify you whether the refund is approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Your bank or card company may take additional time to post the refund. If more than 15 business days have passed since your return was approved and you still haven't received your refund, contact us at info@shopwowgoods.com